Insurance Support

At Genentech, we develop medicines for serious or life-threatening medical conditions

We believe medicines should be effective, safe and accessible to the patients who need them.

• Tarceva Access Solutions provides coverage and reimbursement support, patient assistance and informational resources for both health care providers and their patients.

Help with benefits and coverage issues Benefits investigation Prior authorization Recertification Help with reimbursement issues Appeals and denials Billing and coding information	Support for uninsured and underinsured patients Referrals for co-pay assistance Product-specific patient assistance programs Access to treatment support programs	Informational tutorials MyAccessSolutions online system Medicare/Medicaid search tool Product spoilage and returns information Links to other websites Glossary of access and reimbursement terms

• At Tarceva Access Solutions, we're here to help find a way for you to get the medicine your doctor has prescribed, even if you have no insurance or have a problem paying for Tarceva.
• When you or your doctor's office call Tarceva Access Solutions, you will connect with one of our experts, whose sole job is to make sure that you get the coverage or reimbursement help you need.
• At Tarceva Access Solutions, we work hard to make information you need about coverage and reimbursement easily available 24 hours a day:

Prompt access to important information about issues that may affect product access is available:

• via phone at 1-888-249-4918 between the hours of 6AM and 5PM Monday through Friday or
• 24/7 through our website at www.TarcevaAccessSolutions.com

Genentech® Access to Care Foundation

The Genentech Access to Care Foundation was established to help qualified patients with unmet medical needs to receive proper medical treatment. The Genentech Access to Care Foundation may be available to help those who are not able to obtain Tarceva for financial reasons.

If you have no insurance, or you are effectively uninsured because your health insurance plan denies you access to Tarceva, you can apply to the Genentech Access to Care Foundation for help with your treatment.

Contact Genentech Access to Care Foundation to learn more.

Genentech Access to Care Foundation Online

www.TarcevaAccessSolutions.com

Genentech Access to Care Foundation Support Line

1-866-681-3329