Contact Us
Tarceva Patient Support Line
Connects you to a live oncology nurse who can provide you with expert information and support about Tarceva. Call
today and speak with a registered nurse at 1 (877) TARCEVA (1-877-827-2382).
Hours of operation: 24 hours a day, 7 days a week.
This service is provided by Genentech and Astellas. Language translators are available to help you.
Clinical Trial Information Support Line
For inquiries about our pipeline products and clinical trials, please submit a request through our information request form or call 1 (888) 662-6728.
Tarceva Access Solutions®
Tarceva Access Solutions provides coverage and reimbursement support, patient assistance, and informational
resources for both healthcare providers and their patients.
Phone: 1 (888) 249-4918
Fax: 1 (888) 249-4970
Hours available: 9AM-8PM EST, Monday through Friday.
Web: www.genentech-access.com/tarceva/patients.
Drug safety/adverse reactions
Contact the Drug Safety Department at Genentech, Inc. at 1 (888) 835-2555 to report any adverse reactions
experienced by patients receiving Tarceva.
Hours available: 9AM-8PM EST, Monday through Friday.
Voicemail available 24 hours a day, 7 days a week.
You may report side effects to the FDA at 1 (800) FDA-1088 or www.fda.gov/medwatch.
You may also report side effects to Genentech at 1 (888) 835-2555.
Genentech Corporate HeadquartersPhone: 1 (650) 225-1000 Additional Genentech, Inc. contact information is available at: www.gene.com/gene/contact/inquiries-info.html. |
Astellas Headquarters for the AmericasPhone: 1 (800) 695-4321 Additional contact information for Astellas Pharma US, Inc. is available at: www.astellas.us/about/contact. |
For patients outside the United States, please visit www.roche.com.
- Tarceva in combination with gemcitabine is prescribed for patients with advanced-stage pancreatic cancer whose cancer has spread, grown, or cannot be surgically removed and who have not received previous chemotherapy.
Everyone reacts differently to Tarceva therapy. So it’s important to know what the side effects are. Although some people may have a life-threatening side effect, most do not.
Your doctor will stop treatment if any serious side effects occur. Be sure to contact your healthcare team if you have symptoms related to these side effects.
-
Interstitial lung disease (ILD)-like events
Problems occurring in the lungs (including deaths). Tarceva may need to be stopped if new or unexplained serious symptoms of shortness of breath, cough, and fever occur. -
Liver and/or kidney problems
Some events have included death. Let your healthcare provider (HCP) know if you have a history of liver or kidney disease. -
Gastrointestinal (GI) perforation
A hole that develops in your stomach or intestine. Some events have included death. -
Serious skin conditions
Some events have included death. -
Bleeding and clotting problems
Heart attack or stroke in patients receiving Tarceva plus gemcitabine for advanced pancreatic cancer. -
Eye disorders
Eye irritation and damage to the cornea. -
Bleeding events when taking warfarin
Some events have included death. Tell your doctor if you are taking warfarin or non-steroidal anti-inflammatory drugs (NSAIDs). -
Pregnancy problems
You should not become pregnant while on treatment with Tarceva. DO NOT breast-feed while receiving treatment with Tarceva.
Call your HCP right away if you have these signs or symptoms:
- New or worsening skin rash
- Serious or ongoing diarrhea, nausea, loss of appetite, or vomiting
- New or worsening shortness of breath or cough
- Eye irritation
The most common side effects are fatigue (feeling tired), rash, nausea, loss of appetite, and diarrhea.
It is important that you tell your HCP about all of the medicines and herbal supplements you are taking.
- DO NOT start taking any new medicines or herbal supplements before talking with your HCP.
- DO NOT eat grapefruit or drink grapefruit juice while on treatment with Tarceva, except under the care of your HCP.
Smoking may affect how well Tarceva works for you.
- If you smoke, you should stop smoking before starting treatment with Tarceva.
- If you continue to smoke, you should talk to your HCP before taking Tarceva.
Always let your HCP know if you have any side effects, and ask about the best way to handle them.
Tarceva is not right for everyone. Ask your HCP if once-daily Tarceva is right for you.
You may report side effects to the FDA at 1 (800) FDA-1088 or www.fda.gov/medwatch. You may also report side effects to Genentech at 1 (888) 835-2555.



